Return Policy

There are many reasons why items ordered may need to be returned to EcoInk World Suppliers, the most common reasons are covered within the following paragraphs. Any other instances that may not be covered below, will be subject to negotiations between EcoInk World Suppliers and the customer:

• You have received incorrect Items from EcoInk World Suppliers. (e.g. not the items that were ordered)
In this instance, EcoInk World Suppliers will take full responsibility and will collect the incorrect items from an address specified by the customer, replacements will be shipped the same day. EcoInk World Suppliers will cover the cost of both the collection and the re-delivery of the replacements.

• You have ordered the wrong goods from EcoInk World.
In this instance, EcoInk World cannot be held responsible for any mistakes made by the customer when ordering Items through our website. The goods received must be sent back at the customer’s own expense within 14 business days from the day of the delivery. Replacements will be issued upon receipt of the returned items. The customer will be liable to cover any cost incurred for the re-shipping of replacement goods. The customer will also be liable for any broken/lost/stolen items when in transit back to EcoInk World.

• You ordered the goods but no longer need or require them.
If you change your mind and wish to cancel after having received your order. EcoInk World will accept a return of goods if we are notified within 14 business days from the day of delivery. Any return shipping charges will be paid by the customer. If EcoInk World Suppliers are required to collect unwanted goods, the collection charge will be paid by the customer. Original shipping charges cannot be refunded and if free shipping was awarded on the order a charge may be deducted from your refund. For larger quantities to be returned, a restocking fee may be charged. Please contact us for any clarification about our returns procedure before arranging for goods to be returned.

Please note: The cooling off period and right to cancel do not apply to contracts, orders for any goods made to your specification, any downloaded goods or opened/unsealed goods.
EcoInk World reserve the right to certain stipulations regarding products being returned:
• All items must be returned in a re-sellable condition. Any items returned that are found to be damaged in any way, cannot be replaced or refunded under any circumstances
• EcoInk World Suppliers can only accept the return of unused/unopened items. Any items returned that have been used, opened or tampered with in any way cannot be replaced or refunded.

How to Request a Return
To request a return, please log in to your account area and select ‘Returns’ in the menu. You can then create a new return request on completed orders only. Orders which are still in pending status cannot yet be returned. Please contact us if you have any problems.